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Frequently Asked Questions |
If you are like many of our clients, you may have a number of questions running around in your head that may prevent you from continuing to order products online. We have tried to compile a list of commonly asked questions that might help you with your online shopping experience.
1. Why are the products we offer so much cheaper than other stores I have visited?
- Our online business is a direct model provided solely online. This helps reduce our companies overheads and thereby we can offer our products and services to you at the best prices around.
2. I like the products and the pricing is great, however how much will it cost to ship my order?
- We have tried to make our shipping as simple as possible, however shipping can be a little tricky to calculate. We have therefore implemented a minimum shipping fee of $19.95 which covers the majority of orders that we fulfill to a large quantity of destinations within Australia.
- As we try to keep our prices as low as possible, we have a separate distribution warehouse for each label.
This means that we need to freight your order from each warehouse to you. Therefore if you order from more than one label, freight costs will increase.
Our minimum shipping & handling fee is $19.95, however for each additional label the minimum shipping cost will increase by $15 per label. Therefore if you order some items from Australian Spirit and some from DNC Workwear, then your minimum shipping cost will be $34.95.
- For larger orders or when shipping to farther reaching areas of Australia, when the shipping costs exceeds this shipping fee, we will contact you prior to completing the order.
- The shipping cost from the embroiderer to you is not included in our minimum shipping fee - please provide your delivery address when you request your embroidery quote and we will advise you of the additonal shipping cost (if any) for delivery from the embroiderer to you
3. How do I know what size to order? Is there a sizing chart available?
- Absolutely! Every product has a sizing chart which is easily accessible. Please visit our Technical Information section for more information on sizing.
4. Can I order via email rather than using the shopping cart?
- As we are an online business, all orders need to be placed through the website shopping cart. This is to ensure your personal details remain confidential and are protected by our website's GeoTrust security certificate.
5. Is there a minimum order size?
- To be able to offer you wholesale prices, we have to keep our costs low. One way we do this is by having a minimunm order of $50 plus postage/freight. This ensures we are able to process all orders with a minimum cost and keep our prices as low as possible for you.
6. What costs do I need to know about if I want my garments embroidererd?
- There is a once off setup fee charged to digitise your logo - $45 to $60 plus gst.
- The cost of the embroiderey of your logo on your garments - from $4.85 to $6.00 plus gst each (please request a quote as this is only an estimate).
- The shipping cost from the embroiderer to you is not included in our minimum shipping fee - please provide your delivery address when you request your embroidery quote and we will advise you of the additonal shipping cost for delivery from the embroiderer to you.
7. What are the terms and conditons of sale?
- Click here to view our full terms and conditions.
- All sales are subject to our terms and conditions.
- By proceeding with any order, you have agreed to be bound by the terms and conditions of sale.
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