Returns need to be authorised before you can return your garments, please contact us within 7 days of receipt of your order to obtain a return authorisation number.

Shipping 

Standard shipping takes approximatley 2-5 working days for metro areas, providing stock is available.

We have tried to make our shipping as simple as possible, however shipping can be a little tricky to calculate. We have therefore implemented an ESTIMATED shipping fee of $15.00 (ex GST) per brand which covers the majority of orders that we fulfil to a large quantity of destinations within Australia. 

FREE shipping applies to orders over $699 per label/most brands# to most areas* to one destination. This excludes orders with decoration, we will apply a reduced freight charge to embroidery/printing orders over $699 per label/brands. #Selected brands only.

Current Shipping Promotions 

Bisley Workear - FREE shipping on all orders of Bisley orders until the end of April, minimum 4 garments per order. 

Biz Collection - FREE shipping on orders over $450* of Biz Collection garments.

DNC Workwear -  FREE shipping on orders over $350* of DNC garments.

JB's Wear -  FREE shipping on orders over $350* of JBs Wear garments.

*this excludes Northern Territory, Northern QLD, remote locations and some country locations, you will be advised before your order is shipped if there is any additional cost.

Orders are generally dispatched within 2 days after receipt of payment and are shipped via road with tracking and the courier will require a signature for proof of delivery. If you prefer express delivery by Airbag, an additional cost may apply, so please contact us before choosing this method. Whichever shipment choice you make, the courier will still require a signature for proof of delivery, and cannot leave the parcel unattended, if no one is avaiabe to take delivery, a redelivery fee may apply.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment as well as the delivery area. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken.

As we are a wholesaler, we try to keep our prices as low as possible. Therefore, we have a separate distribution warehouse for each label. This means that we need to freight your order from each warehouse to you so if you order more than one label, freight costs will increase.

Our minimum shipping & handling fee is $15.00 (ex GST), however for each additional label the minimum shipping cost will increase by $15 per label. Therefore if you order a few products from Australian Spirit and a few products from DNC Workwear, then your minimum shipping cost will be $30.00 (ex gst) and so forth. However, we will contact you prior to processing your order if necessary.

For larger orders or when shipping to farther reaching areas of Australia, when the shipping costs exceeds the minimum shipping fee, we will contact you prior to completing the order. Note - FREE shipping applies to orders over $699 per label/most brands# to most areas* (excludes orders with embroidery/printing and excludes some brands#)

Our minimum shipping fee does not include delivery from the embroiderer to you. Please provide your delivery address when you request your embroidery quote, then we will be able to give you the additional shipping cost for delivery from the embroiderer to you.

*this excludes Northern Territory, Northern QLD, remote locations and some country locations, you will be advised before your order is shipped if there is any additional cost.

#Selected brands only. Excludes some brands for example, Stencil, Corporate Reflection.